Frequently asked questions

Frequently asked questions

Shopping should be effortless, not exhausting. That’s why we built Hey Savi to take the frustration out of fashion search and get you straight to what you want. Whether you’re wondering how our AI-powered search works, how we find sold out items, or how to get the best deals, you’re in the right place. Browse our FAQs below and discover how Hey Savi makes shopping smarter, faster, and way more fun.

Hey Savi is the only fashion search engine you need to find the exact items you want, in stock, in your size, and for the best price. Have a photo or a screenshot of the item you’re after? Use our visual search tool and we’ll scour the internet for you. Don’t have an image but know what you’re looking for? Simply describe it. From there our AI-technology works its magic, identifying and finding that exact item. If there’s no exact match or it’s out of stock, we’ll serve you alternatives that match the same details.

Take a photo or screenshot of the item you love, upload it to the chat and watch Hey Savi go. If there are a few items in the pic, we’ll check which one you want us to hunt down and then do just that. Hey Savi searches thousands of online retailers to bring you a line-up of exact or similar matches. One search, zero faff.

We can search for one item at a time, but how many matches we bring you is unlimited. We’ll show you our top 4 first. Not seen what you want yet? Simply select ‘More results’ to refresh the results and see more alternatives.

No picture? No problem. Do a text search – simply describe the item you’re looking for in the chat.

This version of the product is for women’s fashion only at this stage.

Absolutely. Search for the designer item you had in mind and adjust the search to meet your budget, brand type, style, size and stock availability. We’ll refine the results to find you the perfect alternatives without the major price tag!

Simply tap the heart icon next to the item you love. You can see all of your favourite items under ‘Favourites’, by tapping the big heart in the tab menu.

Update your personal details whenever you need – just log into your Hey Savi app, go to ‘My Account’ and select ‘Personal Details’ to update your information.

It happens! Just click the ‘Forgot Password?’ link on the login page and follow the instructions to reset it.

No small print hidden here! Hey Savi is a free platform for our customers.

Once you’ve found an item through Hey Savi, you’ll buy directly from the retailer. So any returns, exchanges or order issues should go directly to the retailer you purchased from.

We’re committed to respecting and protecting your privacy. We keep your personal data private and confidential. We will never share your data with third parties without your consent. For more information, please see our privacy policy

Need to get in touch? Head to the Contact Us page and fill out the form, or email us at feedback@heysavi.com, we’d love to hear from you!

We hear you. We’ll be working on our desktop and Android app soon, stay tuned!

Don’t worry, we’ll have you shopping again in no time! Let us know the details of the issue or problem through our Contact Us page or email us: feedback@heysavi.com

Yes please! You can send suggestions and feedback through our Contact Us page or email us: feedback@heysavi.com.

We’re always on the lookout for fresh talent passionate about Hey Savi’s vision. Check out Hey Savi’s LinkedIn page for the latest roles.